Returns & Refunds Policy

If you wish to return your order, please send us an email at sales@venalisa.com 

 (Note: Do not ship back products without authorization through the return process. )

Please ensure that you have read the following before emailing us:

• 30 Day Return Policy. If you are not satisfied for any reason with your merchandise, you may return it to us within 30 days from the day your order is received (see details below). 
• Merchandise must be returned in the original packaging.
• Product must be kept in its original conditional, brand new, unused and resell-able.
• The customer is responsible for all shipping charges.
• We are not responsible for the package until it arrives in our warehouse. For this reason, we highly recommend that you purchase insurance for your package and have a tracking number before you ship it back to us.

 

 

Refund policy:

1) Once we receive your item, the refund will be processed with 7-15 working days.

2) If you need to cancel the order, please send us an email. Then refund will be processed with 7-15 working days after you summit your cancellation request.

(Please note: If you cancel an order without notifying us, refund will not be acceptable)

3) Refund will be paid back to your original payment method.