Shipping & Delivery
Shipping Policy
Thank you for shopping with VENALISA.
We are committed to delivering your order safely and efficiently. Please review the shipping information below before placing your order.
1. Order Processing Time
• Orders are typically processed within 1–2 business days after payment is confirmed.
• During peak seasons, promotional events, or public holidays, processing may take 2–5 business days.
• Orders are processed Monday through Friday (excluding weekends and holidays).
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
2. Shipping Destinations
We currently ship to the following countries and regions:
Algeria, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Latvia, Lithuania, Luxembourg, Malaysia, Mauritius, Mexico, Netherlands, New Zealand, Nigeria, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam.
If your country is not listed, please contact us before placing your order.
3. Shipping Rates
| Order Value | Shipping Fee |
|---|---|
| Under US$20 | US$8.5 |
| US$20 or more | FREE Shipping |
Additional shipping charges may apply for oversized items or remote delivery locations. Any applicable charges will be shown during checkout.
4. Estimated Delivery Time
Delivery times begin after your order has been shipped.
| Shipping Method | Estimated Delivery |
|---|---|
| FedEx Express (Eligible Orders) | 5–8 Business Days |
| Standard Registered Shipping | 15–30 Business Days |
For order over 200 US dollars, we ship by Fedex.
(Fedex availble countries as follows: United States, United Kingdom, Australia, Singapore, Canada, Denmark, Luxembourg, Malaysia, Netherlands, Norway, United Arab Emirates, Czechia, South Korea, Switzerland, Sweden, Mauritius, Qatar, Seychelles, Japan,South Korea)
For most standard orders, we use reliable international logistics partners such as FedEx, TOPYOU, BSC, SunYou, and local postal or courier services.
Please note that delivery times are estimates and are not guaranteed.
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become available after shipment.
6. Customs Duties & Taxes
Orders are shipped from our warehouse in China.
Import duties, VAT, customs clearance fees, and other local taxes (if applicable) are determined by the customs authorities of the destination country and are the responsibility of the customer unless otherwise stated during checkout.
7. Delivery Delays
While we strive to deliver every order on time, delivery may occasionally be delayed due to factors beyond our control, including:
• Customs inspections
• Severe weather
• Public holidays
• Flight or transportation delays
• Carrier operational issues
• Remote delivery locations
We appreciate your patience if unexpected delays occur.
8. Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Our customer support team will investigate the shipment with the carrier and assist you as quickly as possible.
9. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
• Your order number
• Clear photos of the outer packaging
• Photos of the damaged product(s)
• Photos of the shipping label (if possible)
Please keep all original packaging until your claim has been reviewed.
10. Delivery Address
Please ensure your shipping address is complete and accurate before placing your order.
VENALISA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
11. Split Shipments
For large or multiple-item orders, your products may be shipped in separate packages.
If this happens, you will receive separate tracking numbers for each shipment.
12. Contact Us
If you have any questions regarding shipping or your order, please contact our Customer Support Team.
Email:
service@venalisa.com
We will be happy to assist you.
