Shipping & Delivery

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you by email and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are shipped from our China warehouse. We accept orders from international customers who are shipping to the following countries only ( Any shipments outside of these areas are not available at this time):

United States, United Kingdom, Israel, Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, Norway, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Switzerland, Ukraine, Vietnam, Thailand, United Kingdom, Croatia, Cyprus, Estonia, United Arab Emirates, Sweden, Mauritius, Bahrain, Costa Rica, Algeria, Serbia, Qatar, Philippines, Seychelles, Colombia, Kenya, South Africa, Ghana, Nigeria, Mexico, New Zealand, India

3. Delivery Time

For order over 100 US dollars, we ship by Fedex, and the shipping time is about 7 days. For order less than 100 US dollars, we ship by Post, and the shipping time is about 15 to 30 days.

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. 

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments because of the weight limit for each parcel.

4. Delivery Instructions

You can leave us a note on any special delivery instructions on the check-out page of our website.

5. Shipping Costs

We offer free shipping for order over 20 US dollars from our website.

For order amount less than 20 US dollars, the shipping fee is 8 US dollars.

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Import tax is charged according to customs rules of territory where the item is shipped.

6. Shipping company

For most of the orders, we will ship by registered mail such as BSC, SunYou, TOPYOU. For order over 100 USD, we will ship it by Fedex.

7. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at sales@venalisa.com

8. Questions

If you have any questions about the delivery and shipment or your order, please contact us at sales@venalisa.com